Terms & Conditions

Please read these Terms and Conditions carefully before using this website or engaging the consulting services of Bestari Group. By accessing this website or submitting an enquiry, you agree to be bound by these Terms. If you do not accept them, please do not use this website.

1. Definitions

In these Terms and Conditions:

• "Bestari Group", "we", "our", or "the practice" refers to the business consulting practice operating under the name Bestari Group, with its principal address at 19 Jalan Dato Onn, 50480 Kuala Lumpur, Malaysia.
• "Website" refers to the website accessible at the domain associated with this page and its subpages.
• "Client" refers to any individual or organisation that engages Bestari Group for consulting services under a written engagement agreement.
• "Visitor" refers to any person who accesses the Website without entering into a service agreement.
• "Services" refers to the consulting programmes and related advisory activities offered by Bestari Group.

2. Use of This Website

The content on this Website is provided for general informational purposes. You may access and use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable Malaysian law or regulation.
• Attempt to gain unauthorised access to any part of the Website or its underlying systems.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Scrape, harvest, or systematically extract data from the Website without our prior written consent.
• Use the Website to transmit harmful, offensive, or misleading content.

We reserve the right to restrict access to the Website or remove content at any time without notice.

3. Intellectual Property

All content on this Website — including text, design, graphics, and code — is the property of Bestari Group or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Website for commercial purposes without our prior written permission.

Enquiries about licensing or permitted use of Website content should be directed to [email protected].

4. Consulting Services — General Terms

The Services offered by Bestari Group are provided subject to a separate written engagement agreement that will be issued to each Client before work begins. These Terms and Conditions govern the general relationship between Bestari Group and its Clients, but the engagement agreement takes precedence in the event of any inconsistency.

Key principles that apply to all engagements:

• The scope, deliverables, fees, and programme structure will be documented in writing before any work commences.
• Fees are invoiced in Malaysian Ringgit (RM). Published fees on this Website are inclusive of all sessions, preparation time, and deliverables described in the programme description, unless otherwise stated in the engagement agreement.
• Payment terms will be specified in the engagement agreement. Standard terms require an initial deposit upon signing, with the balance due on delivery of final outputs.
• Any work requested beyond the agreed programme scope will be discussed and agreed in writing before additional charges are incurred.

5. Cancellation and Rescheduling

Cancellations and rescheduling are governed by the terms set out in each engagement agreement. As a general principle:

• Session rescheduling with more than five working days' notice will ordinarily be accommodated without charge.
• Cancellation of an engagement after work has commenced will be subject to a fee reflecting the proportion of work already completed.
• Where Bestari Group is unable to fulfil a commitment due to circumstances within our control, we will offer a rescheduled date at no additional cost.

6. Confidentiality

All business information shared with Bestari Group in the course of an engagement — including but not limited to financial data, strategic plans, customer information, and internal documents — is treated as strictly confidential. We do not share, disclose, or reference client information in other engagements or publicly without prior written consent.

This commitment exists independently of any formal non-disclosure agreement and is a standing professional obligation maintained by all members of the consulting team.

7. Limitations of Liability

Bestari Group provides consulting advice and deliverables to the best of our professional ability and judgment. However, we do not warrant specific business outcomes as a result of any engagement. The advice provided is advisory in nature — decisions to act on recommendations remain with the Client.

To the extent permitted by Malaysian law, Bestari Group's total liability in connection with any engagement shall not exceed the total fees paid by the Client for that engagement. We shall not be liable for indirect, consequential, or loss-of-profit damages arising from the use of or reliance on our services or this Website.

Nothing in these Terms limits liability for fraud, gross negligence, or liability that cannot be lawfully excluded.

8. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis without warranty of any kind, express or implied. We make no representations that the Website will be uninterrupted, error-free, or free of harmful components. Information on the Website is subject to change without notice.

9. Third-Party Links

The Website may contain links to third-party websites. These links are provided for convenience only. Bestari Group does not endorse, and takes no responsibility for, the content, products, or services of linked websites. Your use of third-party websites is governed by their own terms and policies.

10. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from your use of this Website or from a consulting engagement are governed by the laws of Malaysia. Any dispute that cannot be resolved through direct negotiation shall be submitted to the exclusive jurisdiction of the courts of Malaysia.

11. Amendments

We may update these Terms and Conditions from time to time. The current version will always be available on this page, identified by the "Last updated" date at the top of this document. Continued use of the Website following any update constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms and Conditions or our consulting services, please contact us:

Bestari Group
19 Jalan Dato Onn, 50480 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2694 3157